Terms & Conditions of Use

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website (our ‘Website’), whether as a guest or a registered user. Please read these terms of use carefully before you start to use our Website. By using our Website, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our Website.

Information about us

1.1          Burtons Solicitors Limited trading as Burtons Solicitors (www.burtons-solicitors.com) Site Terms and Conditions of Access This World Wide Web Site (the “Site”) is operated by  Burtons Solicitors Limited (‘We’). We are a company registered in England and Wales (with registered number 09337829). Our registered office at The Tyled House, 23A High Street, Pembury, Tunbridge Wells, Kent, TN2 4PH, which is also our main trading address. You can find the addresses of our other offices by selecting “Contact Details” at the bottom of the site. Our VAT identification number is 230 6286 28.

1.2          Regulation (EU) No 524/2013 on Consumer Online Dispute Resolution (ODR) provides that consumers who have a complaint about a product or service bought online are able to submit the complaint via an online complaint form to a trader based in another EU member state, to do so click here. The Department for Business, Innovation and Skills (BIS) has confirmed that this is likely to include solicitors who send and receive contracts and customer-care information to clients via email.

Accessing our Website

2.1          Access to our Website is permitted on a temporary basis, and We reserve the right to withdraw or amend the service We provide on our Website without notice (see below). We will not be liable if for any reason our Website is unavailable at any time or for any period.

2.2          From time to time, we may restrict access to some parts of our Website, or the entirety of the Website, to users who have registered with us.

2.3          If you are provided with a password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

2.4          When using our Website, you must comply with the provisions of our acceptable use policy.

2.5          You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms, and that they comply with them.

Intellectual property

3.1          All materials within the Site are the intellectual property of Burtons Solicitors Limited trading as Burtons Solicitors. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

3.2          Such materials may not be copied or reproduced, save to the extent necessary to view the same on-line. However, you may print complete pages of the site to hard copy for your own personal use. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our Website must always be acknowledged.

3.3          You must not use any part of the materials on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.

3.4          If you print off, copy or download any part of our Website in breach of these terms of use, your right to use any our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Accuracy of information

4.1          This information in this site is intended for customers and prospective customers of Burtons Solicitors Limited trading as Burtons Solicitors in the United Kingdom and may not be applicable to other jurisdictions. Burtons Solicitors Limited trading as Burtons Solicitors will use reasonable endeavours to ensure that the contents of this Site are accurate and up to date. However, Burtons Solicitors Limited trading as Burtons Solicitors reserves the right to change product prices and specifications at any time.

4.2          Our factsheets, blogs and other resources published on this website are intended to be a general guide and do not constitute legal advice. They reflect the legal position at the time of publication, and changes in the law may have occurred since they were produced. Burtons Solicitors Limited trading as Burtons Solicitors do not accept liability for any reliance placed upon its online content and you are recommended to obtain advice tailored to your particular circumstances.

Our Website changes regularly

5.1          We aim to update our Website regularly and may change the content at any time. If the need arises, we may suspend access to our Website, or close it indefinitely. Any of the material on our Website may be out of date at any given time, and We are under no obligation to update such material.

Our liability

6.1          The material displayed on our Website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, We and third parties connected to us hereby expressly exclude:

6.1.1      All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

6.1.2      Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Website or in connection with the use, inability to use, or results of the use of our Website, any Website linked to it and any materials posted on it, including, without limitation any liability for:

(a)          loss of income or revenue;

(b)          loss of business;

(c)           loss of profits or contracts;

(d)          loss of anticipated savings;

(e)          loss of data;

(f)           loss of goodwill;

(g)          wasted management or office time; and

(h)          for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

6.2          This does not affect our liability for death or personal injury arising from our negligence, nor our liability for deceit or fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Uploading material to our Website

7.1          Whenever you make use of a feature that allows you to upload material to our Website, or to make contact with other users of our Website, you must comply with the content standards set out in our acceptable use policy. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.

7.2          We have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights, or of their right to privacy.

7.3          We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our Website. We have the right to remove any material or posting you make on our Website if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy.

Viruses, hacking and other offences

8.1          You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored, or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack.

8.2          By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and We will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

8.3          We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on them, or on any website linked to them.

Linking to our Website

9.1          You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

9.2          You must not establish a link from any website that is not owned by you.

9.3          Our Website must not be framed on any other website, nor may you create a link to any part of our Website other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.

9.4          If you wish to make any use of material on our Website other than that set out above, please address your request to pembury@burtons-solicitors.com.

Links from our Website

10.1        Where our Website contain links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.


11.1        We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes We make, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our Website.

Data protection

12.1        Burtons Solicitors Limited trading as Burtons Solicitors respects the privacy of every individual who visits the Site. Please see our Privacy Policy https://burtons-solicitors.com/privacy-policy/ which outlines the information Burtons Solicitors Limited trading as Burtons Solicitors may collect and store, and how it will be used.

Personal data

13.1        Burtons Solicitors Limited trading as Burtons Solicitors will not collect any personally identifiable information about you (that is, your name, address, telephone number, or email address) (“Personal Data”) unless you provide it to us voluntarily. If you do not want your Personal Data collected, please do not submit it. If you have already submitted Personal Data and would like it removed from our records, please contact us at the email address or phone number listed at the bottom of this Clause. We will use reasonable efforts to delete your information from our records. If you provide Burtons Solicitors Limited trading as Burtons Solicitors with Personal Data it will store this information in line with our Privacy Notice https://burtons-solicitors.com/cookies-policy/.

Non-Personally-Identifiable Information Collected Automatically

14.1        In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using, and the domain name of the website from which you linked to our site or advertisement. Information we may place automatically on your computer’s hard drive when you view the site: This information will be in the form of a “Cookie” or similar file and will help us in many ways. For example, Cookies allow us to tailor a website or advertisement to better match your interests and preferences. When you visit our Website, we recognise only your domain name and not your e-mail address. We will see your e-mail address only if you fill out a form or send us an e-mail message.

14.2        With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. Please refer to our Cookie Policy https://burtons-solicitors.com/cookies-policy/ or your Browser instructions or help screen to learn more about these functions.

 Who to contact

15.1        If you have submitted Personal Data through the Site and would like that information deleted from our records, please contact us at our e-mail address pembury@burtons-solicitors.com or telephone Burtons Solicitors Limited trading as Burtons Solicitors on +44 (0) 1892 824 577.

15.2        Law and Jurisdiction This site was created, and is operated, according to the laws of England. In determining any disputes in relation to this site the laws of England will apply and the Courts of England and Wales will have exclusive jurisdiction.

Your concerns

16.1        If you have any concerns about material which appears on any of our Website, please contact: pembury@burtons-solicitors.com.

16.2        If there is any aspect of our service with which you are unhappy, please raise your concerns in the first place with the person responsible for your matter. If you still have queries or concerns, we have a formal complaints procedure and a copy of this will be supplied to you on request. Partner Maria Parker is the person ultimately responsible for dealing with complaints.

16.3        We are authorised and regulated by the Solicitors’ Regulation Authority under numbers 625445, 627309 & 648131 and subject to compliance with the Solicitors’ Code of Conduct 2011, details of which can be found at www.sra.org.uk.


Thank you from the team at Burtons for visiting our Website.

Please feel free to get in touch using our online contact form here if you would like to discuss our Terms & Conditions.